At HeyHi, your privacy is of utmost importance to us. This Privacy Policy outlines how we handle and protect your personal data when you use our platform. We understand the significance of the information you share with us, and we are dedicated to ensuring its security.

As a company based in Serbia under the name SAIC Motors Group DOO, located at Oračka 4, 11000 Belgrade, we operate in accordance with the data protection laws applicable in our jurisdiction.

Please take the time to review this policy to comprehend our practices and measures to safeguard your data.

Contact Information
SAIC Motors Group DOO
Oračka 4
11000 Belgrade
Serbia

If you have any questions or concerns regarding this Privacy Policy, you can contact us directly at privacy@heyhi.app.

What is the Purpose of this Document?

HeyHi is dedicated to upholding the privacy of our Users during the collection and processing of their personal data in connection with our language practice platform. We make diligent efforts to safeguard the confidentiality of the collected personal data and to comply with relevant data protection laws, including the European Regulation 2016/679, commonly known as the General Data Protection Regulation (GDPR).

This Privacy Policy outlines HeyHi's practices concerning the collection and processing of personal data (referred to as "Data") in relation to the use of the Site, accessing information, and utilizing our platform's services through electronic means of communication. The term "processing of personal data" encompasses any handling of data that can identify you as an individual.

It's important to note that data collected by HeyHi as part of a language knowledge study is anonymized and is solely utilized for generating anonymous global statistics. This data does not undergo individual processing and thus does not fall under the scope of this Privacy Policy.

Specific details about the personal data we collect are provided in the section below, which we encourage you to review carefully. At HeyHi, we are committed to respecting your privacy and providing you with comprehensive information to enable you to exercise control over your Data. Further information about the types of Data we collect, the reasons for collection, data retention periods, your privacy rights, and the methods for exercising those rights are provided below.

HeyHi reserves the right to periodically modify this Privacy Policy, particularly in response to legislative changes. Therefore, we recommend that you always refer to the latest version of the Privacy Policy on our website: https://www.heyhi.app/privacy.

What Personal Data Do We Collect?

HeyHi collects various types of Data, which can be cumulatively gathered. These data types include:

Automatically Collected Data at the Time of Site Access by Any User:

• IP address
• Date and time of site access
• Pages visited
• Browser type used
• Platform and/or operating system on the device (computer, tablet, smartphone)
• Search engine and keywords used to locate the site
• Data Provided to HeyHi by Users for Contact and Service Provision (login, gender, first name, last name, email address, date of birth, study language, country)
• Data Pertaining to Your HeyHi Service Orders
• Data Collected from Users when Contacting Customer Service (e.g., via email) for optimal service provision, including Services execution or pre-contractual measures

Automatically Recorded Information When Using the Site or Platform:

• Operational activities recorded in a designated file ("log"), encompassing User login, used features, execution time ("timestamp"), and workstation details via the User's IP address
• Platform connections
• HeyHi employs your Data solely to the extent required for the purposes specified in the subsequent section.

It is important to note that HeyHi is not intended for use by children under the age of 16, and we do not intentionally gather personal information from children under 16 without explicit consent from a parent or guardian. If unintentional collection of data regarding children under 16 occurs, we will take prompt action to delete such Data, unless legal obligations mandate its retention.

Tracking Technologies and Cookies

At HeyHi, we utilize Cookies and similar tracking technologies to monitor activity on our platform and store specific information. These tracking technologies encompass beacons, tags, and scripts, which are employed to collect and analyze data to enhance and assess our services. The range of technologies we employ includes:

Cookies or Browser Cookies: A Cookie is a small file stored on your device. You can set your browser to decline all Cookies or alert you when a Cookie is being sent. However, if you opt not to accept Cookies, certain parts of our Service may become inaccessible. Our Service may use Cookies unless you have configured your browser to reject them.

Web Beacons: Certain sections of our platform and our emails may include small electronic files referred to as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs). These elements enable us to track user visits to specific pages, assess email interactions, and gather other pertinent website statistics (such as section popularity and system/server integrity verification).

Cookies can be categorized as "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal device even when you're offline, whereas Session Cookies are deleted as soon as you close your web browser. You can learn more about cookies from resources like the Free Privacy Policy website article.

We employ both Session and Persistent Cookies for the following purposes:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: HeyHi
Purpose: These Cookies are indispensable for providing you with services accessible through the platform and enabling you to utilize certain features. They help authenticate users and prevent unauthorized use of user accounts. Without these Cookies, the requested services cannot be furnished. We exclusively use these Cookies to deliver the specified services.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: HeyHi
Purpose: These Cookies identify whether users have accepted the utilization of cookies on our platform.

Functionality Cookies
Type: Persistent Cookies
Administered by: HeyHi
Purpose: These Cookies empower us to remember choices you make while using our platform, such as your login credentials or language preference. Their role is to personalize your experience and save you from re-entering preferences each time you use the platform.

For more comprehensive insights into the cookies we employ and your choices concerning cookies, please consult our Cookies Policy or the Cookies section within our Privacy Policy.

Purposes of Data Utilization

We collect personal data solely to the extent and for the purpose provided by you, such as during the account registration process.

HeyHi employs and retains your personal data within our services for the following objectives:

1. Public User Profile Creation:
   To establish a public user profile for you on HeyHi.
2. Curated Community:
   To provide a restricted-access community exclusively for language learners, ensuring a safe environment. We strive to prevent misuse and promptly take action against offenders upon notification.
3. Information Dissemination:
   To transmit pertinent service-related information, e.g., via email or push notifications (e.g., membership status updates, missed calls/messages, new followers).
4. Targeted Advertisements:
   To tailor ads within the app (users can disable this feature in settings).
5. Service Optimization:
   To comprehend HeyHi's usage patterns and enhance service quality.
6. Community Well-being:
   To maintain a secure, amiable, and responsible community environment in one-on-one chats, parties, and group chats.
7. Correspondence:
   For communication purposes with you.
8. Contract Processing:
   For fulfilling contractual obligations.
9. Advertising Endeavors:
   For purposes like dispatching our newsletter.
10. Quality Assurance and Statistics:
    For ensuring quality and generating statistical insights.
11. Competitions Participation:
    For your engagement in our contests.
12. Events Participation:
    For your participation in our events.
13. Surveys Participation:
    For your involvement in our surveys.
14. Membership Application Assessment:
    To consider your membership application and community moderation.
15. Service Enhancement:
    For continual service improvement.

Legal Basis

The processing of your data adheres to the subsequent legal provisions:

Consent-based data furnished in forms, etc.: Article 6(1)(a) of the GDPR.
Data related to service usage for contract fulfillment: Article 6(1)(b) of the GDPR.
Fulfillment of legal obligations: Article 6(1)(c) of the GDPR.
Messages shared in one-on-one chats, HeyHi Parties, and group chats: Based on legitimate interests under Article 6(1)(f) of the GDPR.
Statistical data and online identifiers, guided by legitimate interests: Article 6(1)(f) of the GDPR (refer below).

Disclosure of Your Data,

HeyHi will only disclose your Data to third parties under the following circumstances:

1. Proper Service Execution:
   When it is essential for the seamless provision of our Services.
2. Legal Obligations:
   When necessary to fulfill a legal obligation.

For the effective delivery of our Services, we may engage technical subcontractors, either partially or entirely, to undertake certain tasks. For instance, an IT company might be contracted for hosting the Site and safeguarding the Data and backup copies. We ensure that subcontractors handle your Data with the same diligence as we do—ensuring safety, respect, and responsibility. Moreover, we establish suitable contractual assurances in this regard. HeyHi mandates its subcontractors to comply with data protection regulations and provide satisfactory assurances on the implementation of appropriate technical and organizational measures. These measures are devised to ensure that data utilization aligns with the requisites of relevant data protection regulations and upholds the safeguarding of your rights.

Your Data Rights with HeyHi

In accordance with the nature of processing and the legal basis, several options are available to you, allowing you to maintain control over your Data:

1. Right to Access:
   You have the right to access the Data we hold about you.
2. Right to Rectification:
   You have the right to request correction or updating of your Data.
3. Right to Object:
   You have the right to object to the processing of your Data.
4. Right to Restrict Processing:
   You have the right to limit the processing of your Data under certain circumstances.
5. Right to Erasure:
   You have the right to request the deletion of your Data, subject to certain conditions.
6. Right to Data Portability:
   You have the right to request the transfer of your Data to another service provider.
7. Right to Withdraw Consent:
   If processing is based on your consent, you have the right to withdraw it at any time.

To exercise any of these rights, kindly send an email to privacy@heyhi.app.

Retention Period for Your Data with HeyHi

Your Data will be retained only for the duration necessary to fulfill the purposes for which it was collected. However, HeyHi may utilize the contact information of users to notify them about new HeyHi products and promotions for up to 2 years, unless users have opted out of receiving such promotional messages. Following the expiration of the aforementioned retention periods, Data will either be deleted or rendered anonymous, except in instances where its retention is legally mandated, particularly for compliance with document retention requirements related to accounting and tax obligations.

Security Measures for Protecting Your Data on HeyHi

We have implemented comprehensive technical and organizational security measures to safeguard your Data against destruction, loss, tampering, alteration, unauthorized access, accidental disclosure to third parties, and any other unauthorized handling. For instance, HeyHi securely synchronizes databases containing User Data on three distinct physical platforms. We promptly update system software and application software packages to protect against viruses and security breaches. Every server is fortified with a firewall configured by our network administrator to thwart external attacks. Server access is further restricted by private-public key encryption, with the private key secured using DES 256 encryption. Our employees' computers are equipped with professional anti-virus software that is kept up-to-date.

Additionally, developers and staff members responsible for our infrastructure work on computers equipped with fully encrypted hard disks. In the unlikely event of a data breach with potential adverse impacts on your Data, you will be personally informed within the legal stipulated timeframe. To enhance the security of your Data, we recommend the following practices:

• Refrain from sharing your password with third parties
• Periodically change your password
• Ensure the security of access to your computer, tablet, or smartphone

It's important to note that you bear sole responsibility for your HeyHi account and the consequences stemming from its use, as well as for any information you provide to HeyHi. In cases where damage occurs due to erroneous, incomplete, or fraudulent information provided by you, HeyHi holds no liability.

Third-Party Sites and Services

Our platform may feature links to third-party websites, and certain Services might provide access to third-party offerings like social networks. It's important to understand that HeyHi has no influence over the manner in which third-party sites and services manage your Data. We do not conduct reviews of these third-party sites and services, and we bear no responsibility for their practices concerning the protection of your Data. We encourage you to meticulously review the data handling policies of third-party sites you access through our platform.

Contact Us

If you have inquiries about the handling of your Data or wish to exercise your rights, feel free to reach out to us through the following means:

Email: privacy@heyhi.app

In the event that you believe your Data has not been managed appropriately, please don't hesitate to contact us. We will make every effort to address your query promptly. If you find our response unsatisfactory, you also have the option to lodge a complaint with the relevant data protection authority:

Address: Oračka 4, 11000 Belgrade, Serbia
Email: privacy@heyhi.app
Website: https://www.heyhi.app