HeyHi is designed for individuals who already possess basic language skills and grammar knowledge, and want to enhance their conversational abilities. Our platform is not intended for initial language learning but rather for language practicing. Users must have a foundational understanding of the language, so they can engage in meaningful conversations and practice with HeyHi tutors.

Learners can choose from a variety of live speaking rooms hosted by our blind, visually impaired, and other permanently disabled tutors. These tutors provide personalized feedback, engage in conversations, and create a comfortable and inclusive environment for practice.

As part of the sign-up process, you'll receive a verification email at the address you provided. To complete the sign-up, click on the verification link in the email. If you're unable to find the verification email, remember to check both your spam and junk folders. If you're still having trouble, please reach out to us at support@heyhi.app, and we'll be happy to assist you.

During the sign-up process, you will be prompted to choose your timezone or the city you live in. This selection ensures that session timings are presented to you in your local timezone. This way, there won't be any confusion about when a session starts. The correct session start time will be displayed based on your chosen timezone. Remember that you can always update your timezone or location in your profile settings after logging in to the platform.

We offer support for multiple languages to cater to a diverse user base. The availability of languages may vary based on tutor availability.

You have two convenient ways to book your language practice sessions. The first way is to navigate to the "Get Started" section on the top bar of the platform. From there, select your desired time slot, the language you want to practice, choose a tutor, and proceed to book your session. The second method involves selecting the language you wish to practice from the homepage. Then, choose a tutor and scroll down on their profile to view their available time slots. Select the slot that suits you best and proceed to book. Whichever method you choose, you'll be able to reserve a session that fits your schedule.

Sessions can be booked for a time slot that is at least 2 hours from the current time. This means you won't be able to book a session for a slot that's within the next 2 hours, but you can choose a session that's scheduled after that timeframe.

Currently, during the pilot phase, all sessions are offered free of charge. This allows learners to practice language skills while assisting our tutors in gaining valuable experience. As we continue to evolve, we'll provide updates on session pricing. Stay tuned for more information about the pricing structure in the future.

Once you've created an account on HeyHi, you can access your user profile. In your profile, you'll find a section displaying your upcoming live speaking sessions. A "Join" button will be available next to each session, becoming active 5 minutes before the session's scheduled start time. This ensures that you can only join a session within the 5-minute window before it begins. This feature prevents users from attempting to start a session too early or when the live room isn't yet available.

Our platform is designed with accessibility in mind. We provide features such as screen reader compatibility, keyboard navigation, and other tools that cater to users with visual impairments and disabilities. Additionally, our tutors are trained to provide effective guidance regardless of their disabilities.

Yes, our tutors are selected based on their language proficiency and teaching skills. While they may have disabilities, their expertise lies in facilitating conversational practice and helping learners improve their language skills through interactive sessions. The tutors on our platform are individuals who are fluent in their native language and have a passion for helping others practice conversational language skills. Their role is to create an inclusive and supportive environment for learners to engage in meaningful conversations.

Absolutely! We value your feedback as it helps us improve our platform. If you have any suggestions, comments, or insights to share about your experience using [Platform Name], please send your feedback via email to support@heyhi.app. We appreciate your input and are committed to enhancing your language learning journey.

We offer a flexible scheduling system that allows every tutor to set their working hours based on their availability. These working hours are divided into 30-minute slots, and tutors can choose when they are available to host live speaking rooms. This means that the availability of live speaking rooms varies depending on the tutors' individual schedules and language proficiency. We aim to provide a diverse range of time slots to cater to users from different time zones and schedules.

Yes, we prioritize the security and privacy of your personal information. We implement advanced security measures to safeguard your data and maintain a safe online environment for all users.

If you are a blind, visually impaired, or other permanently disabled individual with proficient language skills and a passion for helping others practice conversational language skills, you can apply to become a tutor on our platform. To apply, please use our Tutor Application Form by either contacting us via email at support@heyhi.app or filling out the form directly using this link: Tutor Application Form.

To get started, simply sign up on HeyHi and explore the available live speaking rooms. Choose a session that suits your schedule and start practicing your conversational language skills with our dedicated tutors.

During our pilot phase, there is no cancel button available directly on the platform. However, if you need to cancel a scheduled session, you can do so by sending an email to support@heyhi.app at least 24 hours before the session's scheduled start time. Our support team will assist you with the cancellation process and any further instructions.